We're excited to announce another employer has adopted Branch: global customer care provider Continuum Global Solutions. Through voice, chat, social media, and email, Continuum services and call centers power the quality customer care embraced by Fortune-500 clients. Their secret sauce to delivering a better customer care experience? Building an organization that cares about its employees so they can care about their customers
A new addition to the various ways Continuum cares for employees is offering Branch as a financial wellness benefit. Without having to change or disrupt current payroll processes, Branch allows Continuum to offer employees a faster, more convenient way for their employees to access their pay in advance of payday, right from their phones. In addition to early access to earned wages, Continuum employees can also receive Branch's fee-free checking account, debit card, and auto-budgeting tool.
“[Branch] puts money in the hands of my people when they want it,” says Continuum Chief Human Resources Executive Elaine Davis. “It struck a great balance for me, giving people control of money when they needed it or wanted it without creating any undue burden for me or the company from either a processing perspective or a cash-flow perspective.”
Learn more about the partnership below!
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Continuum Selects Branch to Provide Employees Faster Pay Options, Financial Wellness
Customer Care Provider Teams Up with Challenger Bank Ahead of Hiring Push
Minneapolis, MN – Branch, the challenger bank that works with employers, and Continuum Global Solutions, a global customer care provider, have announced a new partnership to provide Continuum’s US-based employees faster pay options and other financial wellness tools. Branch will offer its award-winning financial services application to more than 6,000 Continuum employees across the country.
Without having to change or disrupt current payroll processes, Branch allows Continuum to offer employees a faster, more convenient way for their employees to access their pay in advance of payday, right from their phones. Continuum employees can use the application to receive a portion of their earned wages right after each shift. Branch also helps employees eliminate fees and better meet their personal finance needs by providing a fee-free checking account, debit card, and auto-budgeting tool.
“We are always looking for ways to make our agents’ lives better so they can focus on helping our clients and having greater access to funds is a major benefit for employees living paycheck to paycheck,” said Elaine Davis, Chief Human Resource Officer, Continuum. “Branch allows us to provide our employees a free way to access their money when they want, without impacting our pay cycle or cash flow. That’s a win-win for us.”
Continuum successfully transitioned more than 80 percent of its customer care agents to its ready@home work-at-home model to continue to meet current and future client demands while supporting the health and safety of its employees during the COVID-19 crisis. In keeping up with Continuum's ready@home program, the rollout of Branch is occurring entirely remotely. Continuum also plans to highlight Branch as part of its recruitment effort to hire more than 5,000 ready@home customer care agents by the end of 2020.
“We’re thrilled to partner with an employer like Continuum, who is as committed to their employees as they are to their customers,” said Branch CEO Atif Siddiqi. “During these uncertain times, offering employees a compelling financial wellness benefit can help increase their financial stability.”
For more information on the partnership, contact sales@branchapp.com.
About Continuum Global Solutions
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of call centers. Our Fortune 500 clients rely on our vast expertise in customer care management to improve their customers’ experience. Continuum customer care and call center solutions leverage world class voice, chat, email and social technologies. More than 17,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found at www.continuumgbl.com.
About Branch
Branch is the only challenger bank that partners with employers to help Americans grow financially. Employers turn to Branch to reduce the costs of paper checks and paycards by offering Branch as a free financial wellness benefit and banking alternative. Employees that sign up with Branch can receive a zero-fee bank account, free instant access to earned wages, and auto-budgeting tools to help them manage their cash flow between paychecks. Branch has partnered with some of the nation’s largest employers and is adding new employers daily in retail, restaurant, logistics, manufacturing, and healthcare. To learn more about Branch, visit www.branchapp.com and follow us on Twitter, Facebook, and LinkedIn.
