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Get the fastest help for Branch App and Card questions via in-app Support (mobile only link)

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(800) 219-7212 (Press 1 for Sales)

Common Questions

Can I sign up for Branch as a consumer?

Branch is currently only available for sign-up through the company you work for, but you can keep your Branch account as a consumer if you leave your job.Through our partnership with employers and other workplaces, Branch can offer faster payouts and ensure a smoother, more consistent experience without disruption.

How does Branch make money?

We built Branch to align with the interests of our users — and offer our services FREE to both companies and their workers. For any debit or credit card transaction, merchants pay a small fee (interchange fee) to process card payments. When workers use their Branch Card to make a purchase, Branch receives a part of that merchant interchange fee.

What’s an interchange fee?

Everytime a customer uses a credit or debit card to make a purchase, the merchant pays a small fee (called interchange) to the card-issuing bank. So when workers spend using a Branch debit card, a portion of that interchange fee is shared with Branch.

How can I become a Branch partner?

Branch is always looking to grow our partner network. We partner with a broad range of companies in a variety of ways, from Strategic Partnerships that are looking to embed Branch and leverage our open APIs and no code/low code widgets, to Referral Partners interested in recommending Branch to clients and companies. Learn more here.

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