Background
Continuum Global Solutions provides contact center services worldwide via voice and non-voice channels such as chat, email, and social media. They offer 24/7 support for their clients, which helps them deliver on their mission to provide the best customer service possible. Continuum employs more than 15,000 people in 12 countries.
For David Hill, Director of Global Payroll Operations, ensuring payroll accuracy across Continuum’s base of hourly workers is no small feat. Making sure people can access their pay when they need it is crucial to employee satisfaction, which ultimately ladders up to work performance and customer satisfaction. Because of this, finding an earned wage access provider became a top priority for Continuum.
Branch Features Used
Because Branch offers free earned wage access at no cost to employers or employees, Continuum was ready to move forward. They implemented Branch right around the time when the COVID-19 pandemic sent the world into lockdown.
The uncertainty and economic instability of the pandemic created an even bigger need for earned wage access. It’s also proven to be a useful tool for streamlining the payroll process in general, with employees working across many disparate locations.
“Branch has been ahead of the game,” noted David Hill, Director of Global Payroll Operations at Continuum. “So many other vendors are just playing catch up.”
Results
With more and more employees taking advantage of this service each month, Hill and his team have seen happy, engaged employees that feel taken care of.
Continuum continues to be pleased with Branch’s ease of use and how quickly their employees are able to access pay. In an anonymized survey among employees:
- 90% reported feeling better supported by their employer because Branch was offered
- 96% of Continuum employees were happy that Branch was offered
“Our employees are loving Branch, using Branch, and seeing the value in it every day."
Read the full story of Continuum Global Solutions' successful Branch launch here.
