Consumers
Electronic Communication Consent
Electronic Communication Consent
We want to provide you with communications electronically. Certain laws and regulations require us to provide communications to you “in writing,” which means you may be entitled to receive the information on paper. The E-SIGN Act allows us to provide you communications electronically and to conduct transactions with you electronically, with your consent.
Please read this Electronic Communication Consent (the “Consent”) carefully prior to providing us with your consent. This Consent describes how we deliver and receive communications to and from you electronically and asks you to consent to use electronic records and signatures in our relationship with you. If you do not agree to this Consent or you later withdraw your consent provided herein, you may not be able to continue to use our services.
Definitions
“We”, “us”, and “our” means Branch Messenger, Inc and its bank partner, Evolve Bank & Trust, and all current or future affiliated companies, agents, assignees and service providers.
“You” and “your” mean the applicant, account owner and anyone else with access to the account.
“Communication” means each application, agreement, disclosure, notice, fee schedule, response to claims, statement, privacy policy, record, document and other information related to your account or to any Product, or that you sign, submit or agree to at our request.
“Product” means each and every account, product or service we offer or will offer.
The words “include” and “including,” when used at the beginning of a list of one or more items, indicates that the list contains examples and is not exclusive or exhaustive, and the items in the list are only illustrations.
Scope of Communications to be Provided in Electronic Form.
This Consent applies to all Communications and Products. By applying for or using a Product, you agree that any Communications will be provided in electronic format, to the extent allowed by law, and that paper Communications will not be sent. Your consent to receive electronic Communications and transactions includes, but is not limited to:
- All legal and regulatory disclosures and communications associated with the Product
- The Account Terms, including any amendments thereto, and any and all agreements by and between you and us that relate to a Product;
- Privacy policies and notices;
- Responses to claims filed in connection with a Product;
- Statements, receipts, payment authorizations, transaction history, or other documents related to a Product; and
- All other communications between us and your concerning the Product and any related transactions, products or services.
Sometimes the law, or our agreement with you, requires you to give us a written notice. You must still provide these notices to us on paper, unless we specifically tell you in another Communication how you may deliver that notice to us electronically.
We reserve the right, at our sole discretion, to discontinue the provision of electronic Communications, or to terminate or change the terms and conditions of this Consent. We will provide you with notice of any such termination or change as required by law.
Method of Providing Communications in Electronic Form.
All Communications that we provide in electronic form will be provided either (1) by e-mail, (2) by text message or SMS messaging, (3) by access to a website, (4) through any mobile application we may make available, (5) to the extent permitted by law, by access to a website generally designated in advance for such purpose, or (6) in the manner specified in any other agreement we or our affiliates have with you.
If you seek to obtain a new product, service or account with us, we may remind you that you have already consented to receiving electronic Communications and using electronic signatures in your relationship with us.
Continuing to use our Products after receiving updates to our system requirements signifies your acceptance of the change and reaffirmation of your consent.
Keeping your Records Current.
It is your responsibility to provide us with a true, accurate and complete e-mail address, mobile number, street address, and other information related to this Consent and a Product, and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address) by contacting us at cardsupport@branchapp.com. We are not responsible for any delay or failure in the receipt of the Communications if we send the Communications to the last e-mail address you provided to us.
System Requirements for Accessing Communications.
In order to access, view, and retain electronic Communications that we make available, you must have:
- A device with an internet connection
- A modern web browser with minimum recommended browser standards published by the World Wide Web Consortium (W3C), such as Google Chrome, Apple Safari, Mozilla Firefox or Microsoft Edge
- A mobile device with the most recent version (released within the last 4 years) of iOS or Android OS that supports downloading and applications from the Apple App Store or Google Play Store
- PDF viewer
- A valid email address
- Sufficient storage space to save Communications or the capability to print the Communications from your device
We may update these requirements as necessary. If there is a substantial change in these requirements, you will be notified as required by law.
Requesting Paper Copies
We will only provide paper copies upon request where required by law. To request a paper copy of a Communication that we are required by law to provide, email us at cardsupport@branchapp.com. There may be a fee associated with the request for the delivery of paper copies of any Communication provided electronically pursuant to this Consent. Requesting paper copies will not by itself be treated as withdrawal of this Consent.
Communications in Writing
All Communications in either electronic or paper format from us to you will be considered “in writing.” You should print or download a copy of this Consent and any other Communications for your records.
Withdrawing Your Consent
You can withdraw your consent to receive Communications electronically at any time. Your withdrawal of consent will become effective after we have had a reasonable opportunity to act upon it. To withdraw your consent to receive Communications electronically, you must contact us by e-mailing at cardsupport@branchapp.com.
If you withdraw consent, we reserve the right to limit, close, or terminate your access to all Products and any account you have with us may be closed and funds will be returned to you in accordance with the account agreement. If you withdraw consent, the legal validity and enforceability of prior Communications delivered in electronic form will not be affected.
Consent
By applying for or using a Product or by checking any call to action (including “I Agree” or similar language), you give us affirmative consent to receive electronic Communications as described herein.
By providing your consent, you are also confirming that you have the hardware and software described above, that you are able to receive and review electronic Communications, and that you have an active email account. You are also confirming that you are authorized to, and do, consent on behalf of all authorized representatives, delegates, or service users identified with your Products.
Text and SMS Messaging Specific Terms For Branch Acquisition Marketing And Branch Engagement Marketing
By providing your mobile phone number or accessing the Product, you understand that you are opting into our text and/or SMS messaging service, and you expressly consent to receive transactional and marketing text messages from Branch Messenger, Inc., including text messages made with an autodialer, at the telephone number(s) that you provide.
Terms of Text and SMS Messaging: You agree that messages may include, but are not limited to, updates, alerts, and information related to your account, as well as promotional messages and advertisements. You acknowledge that message frequency will vary and that message and data rates may apply according to your mobile carrier's plan. Carriers are not liable for delayed or undelivered messages.
Opt-Out and Support: You may revoke your consent to receive promotional and marketing related text and or SMS messages at any time by replying with the keyword STOP. After you send the text and/or SMS message "STOP" to us, we will send you a text and/or SMS message to confirm that you have been unsubscribed. After this, you will no longer receive promotional and marketing related SMS messages from us. If you need assistance, text HELP for support, or contact support@branchapp.com.
Your Consent: You certify that you are the owner of the mobile phone number you are providing or have the mobile phone owner's permission to enroll the designated mobile phone number in the service. You also acknowledge that your consent to receive promotional and marketing text and/or SMS messages is not required as a condition of receiving the Product. However, your consent to receive transactional and administrative SMS messages is required as a condition of receiving services.
Branch agrees that it will retain and use any personal information collected from you in accordance with the terms set forth in the Consumer Privacy Policy or Business Privacy Policy, as applicable.